Terms, Conditions & Privacy Policy
Lucy Folk Jewellery Pty Ltd ABN 89 163 769 211 (“Lucy Folk Jewellery”, “we”, “us” and “our”) operates the website known as www.lucyfolk.com (“Website”). By accessing and using this Website, you agree to be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our Website. If you do not agree to all the Terms, then you may not access the Website or use any services.
1. Acceptance of Terms & Conditions
By using this Website, you agree to these Terms, which govern your access to and use of the Website and any services provided in connection with it.
2. Minimum Age
You must be at least the age of majority in your state or province of residence to use this Website. If you are a minor, you must obtain consent from a parent or guardian to use this Website.
3. Use of Website
You agree not to use our Website for any illegal or unauthorised purpose, and you must comply with all applicable laws. Any violation of these Terms may result in termination of your access to the Website.
4. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.
5. Products and Pricing
Prices are in Australian dollars and may not include delivery charges. Import duties, customs, and local taxes may apply. Product descriptions and pricing are subject to change without notice. We reserve the right to discontinue products at any time.
6. Click & Collect
Click & collect is available in selected metro areas of Melbourne, Victoria. Please note click & collect may not be available during promotional periods.
Orders placed before 11am AEST Monday - Friday will be available for pick up from 3:00pm - 5:00pm on the date of order, or alternatively the following business day at 10:00am - 5:00pm at the Lucy Folk Salon.
Orders placed Friday- Sunday will be available for pick up 3:00pm - 5:00pm the following Monday.
Once you receive your pickup confirmation, please proceed to Windsor Salon at your earliest convenience, with the confirmation ready to show staff for collection of your order.
7. Returns
Returns are accepted for full priced items within 14 days of receipt for online purchases only. Jewellery and Limited Edition apparel are eligible for credit notes only. Any discounted items, perfume & incense are final sale and cannot be returned. Products must be in new, unworn condition with tags attached. For swimwear all tags and hygiene stickers need to be attached to be eligible for return, Please ensure all packaging is included in the return. Products will undergo quality control checks by our Customer Experience (CX) team before the return is processed. Returns will be processed within 2 business days of being delivered to us.
Return shipping costs are the responsibility of the customer. Lucy Folk advises that international customers ship their returns via registered post to ensure traceability upon the orders arrival in our studio.
Please review our full returns policy for more information on returns & exclusions.
8. Orders, Billing & Delivery
We reserve the right to refuse or cancel any order. We may limit quantities per person, or per order. Orders are subject to our Shipping Policy. Risk and title pass to you upon delivery.
9. Personal Information
Your submission of personal information is governed by our Privacy Policy. You must not provide personal information of another person without their consent.
10. Errors, Inaccuracies, and Omissions
We do not guarantee that information on our Website is accurate or error-free. We reserve the right to correct errors or cancel orders if information is inaccurate.
11. Changes to the Website and Terms
We may modify the Website and these Terms at any time without notice. Your continued use of the Website constitutes acceptance of any changes.
12. Intellectual Property
All material on the Website is owned by or licensed to us. You may not reproduce, transmit, adapt, distribute, or sell any content without our prior written consent.
13. Linking and Third-Party Content
You must not link to or frame any part of the Website without our written authorization. We are not responsible for Third-Party Content or Third-Party Websites.
14. Prohibited Uses
You may not use the Website for any unlawful, harassing, or commercial purposes. We reserve the right to terminate your use of the Website for violating any of these prohibitions.
15. Disclaimer of Warranties
We do not guarantee that the Website will be error-free or uninterrupted. Your use of the Website is at your own risk. Our products come with guarantees under Australian Consumer Law.
16. Indemnity
You agree to indemnify us and hold us harmless from any claims arising out of your breach of these Terms.
17. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.
18. Termination
We may terminate these Terms at any time without notice. You may terminate by ceasing use of the Website. Termination does not affect any obligations incurred before termination.
19. Entire Agreement
These Terms constitute the entire agreement between you and us regarding the Website and supersede any prior agreements.
20. Governing Law
These Terms are governed by the laws of the State of Victoria, NSW, Australia.
21. Contact Information
Questions about these Terms should be directed to us via our contact information on the Website
22. Annual Online Archive Sale
All Online Archive Sale are final, with no exchanges or refunds. Gift wrapping services are not available. Shipping costs are not included in the item prices and will be calculated and added at checkout. Items are sold "as is," so please review descriptions and images carefully before making a purchase. Orders are processed in the order they are received; please allow up to 2 business days for processing. Delivery times vary depending on the destination. For international orders, any additional customs duties, taxes, or fees are the responsibility of the buyer. For any inquiries, please contact us at hello@lucyfolk.com
By making a Online Archive Sale purchase, you agree to these terms and conditions.
Lucy Folk Jewellery Pty Ltd ABN 89 163 769 211 (“Lucy Folk Jewellery”, “we”, “us” and “our”) is committed to safeguarding your personal information and respecting your privacy rights. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information from you in various ways, including:
When you visit our website, www.lucyfolk.com
When you contact our customer services, make a complaint, provide feedback, submit an enquiry, request a call-back, or request a product replacement.
When you sign up for promotions, newsletters, or other marketing communications.
When you make a purchase through our online store, including your name, address, email address, phone number/s, and credit card details.
When you browse our website, including your computer’s internet protocol (IP) address.
2. Use of Personal Information
We use your personal information for the following purposes:
To respond to your complaints, feedback, enquiries, or to send you information or replacement products.
To keep you informed of our latest business news, promotions, events, or products, and to send newsletters and updates.
To complete your orders and keep you informed of future online store promotions and marketing initiatives.
To collect aggregate information on how visitors are experiencing our website and to customise our website to suit personal requirements.
3. Disclosure of Personal Information
We may disclose your personal information to the following parties:
Organisations with whom we have arrangements or agreements for promoting our products or services.
Our employees, agents, logistics providers, contractors, and external advisers.
Organisations contracted by us to perform certain services, including website maintenance.
Legal advisors when necessary.
Other parties as authorised or required by law.
4. Security of Personal Information
We store your personal information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.
5. Access to and Correction of Personal Information
You have the right to access and correct the personal information we hold about you, subject to certain exceptions. To request access or correction, please contact us in writing.
6. Maintenance of Personal Information Quality
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If you find that your information is not up-to-date or accurate, please inform us so we can update our records.
7. Policy Updates
This Privacy Policy may change from time to time, and the latest version will be available on our website.
8. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at the following address:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
We are committed to managing your personal information in a professional and responsible manner and to complying with all relevant privacy laws and regulations.