Finer Details

We welcome payments by Visa, Mastercard, American Express, PayPal and Afterpay.

Every Lucy Folk purchase is processed securely through Braintree Payments, a trusted Level 1 PCI DSS compliant provider.

Your details are encrypted and protected with advanced fraud prevention, so you can shop with confidence.

Our made-to-order pieces are crafted slowly and with intention. They typically take 6 - 8 weeks to complete. As soon as your piece is dispatched, we’ll share tracking details by email so you can follow its journey to you.

A Lucy Folk piece will be such a memorable a gift, we’re sure they’ll love it. Your order will be wrapped in our signature packaging and at checkout you’ll have the option to add a personal note. We’ll handwrite it with care and place it inside the parcel.

When a gift message is included, no invoice will be enclosed. All order details will be sent to the purchaser.

If you’d like some guidance in choosing the perfect piece, we’d love to help you decide. You can reach us directly via phone on +61 484 221 421 or email hello@lucyfolk.com, Monday to Friday, 9am - 5pm AEST and we’ll walk you through some options.

We ship worldwide with DHL Express. Full details, including costs and delivery times, can be found in our shipping section.

We recommend reviewing our international shipping information carefully, so you’re aware of any duties or taxes that may apply when your order arrives.

All prices are displayed inclusive of GST (10% tax). International orders are exempt from this tax, which is removed from the order subtotal after shipping information is entered at the checkout.

For further information about expected duty and taxes when importing to your country, please visit your relevant customs website.

After placing your order, you’ll receive a note from us confirming your order has reached us.

Once your piece is prepared for dispatch, we’ll reach out again with tracking details, so you can trace its journey from us to you.

Your Lucy Folk piece will be carefully sent using Express delivery, with tracking provided. Once your order has been dispatched, you’ll receive an email with the tracking details so you can follow its way to you.

Full details, including authority to leave, can be found in our shipping section.

We welcome private consultations for those dreaming of a bespoke piece. Our Head of Jewellery Design, Craig Spark, offers private commission appointments in our Melbourne and Sydney studios, or virtually.

To arrange your consultation and begin the process of creating your bespoke piece, please email bespoke@lucyfolk.com

You can reach us directly via phone +61 484
221421 or email: hello@lucyfolk.com Monday to Friday, 9am - 5pm AEST.

We’re here to assist with any detail of your Lucy Folk experience. Enquiries sent outside these hours will be answered the following business day.

Each Lucy Folk cuff is handmade with care and as with all crafted pieces, they are delicate by nature. Bending or stretching when putting them on or taking them off can weaken the metal over time, which may cause it to snap.

In the event your cuff snaps, we can restore your piece the sterling silver base will be repaired and re-coated with 18ct yellow gold. Repairs are $260 and take approximately 2 - 3 weeks.

To arrange a repair, you’re welcome to drop your cuff into one of our stores or post it to us:

Lucy Folk Repairs

151 Albert Street
Windsor,
VIC 3181

Please include a note with your contact details and a brief description of the repair required. Once your piece returns to us, we’ll connect with you to begin its restoration.