Contact Us

ONLINE ORDER-RELATED INQUIRIES

Please drop us a line at online@lucyfolk.com or +61 3 8563 8888. We’re here to answer your questions about existing orders, shipping, and returns between Monday - Thursday, 9:00 am and 4:00 pm AEST. Or visit our FAQ page, your questions may be already answered.

GENERAL INQUIRIES

We’re here to help you find your new favourite things. Curious about an object at Lucy Folk? Need more information about size, fit, cut, colour, or materials? Contact our customer service team at hello@lucyfolk.com

Jewellery & Eyewear enquires - pretzel@lucyfolk.com | +61 3 9663 6829

Apparel & Third Party enquires - salon@lucyfolk.com | +61 3 8563 8803

In order to slow the spread of COVID-19, our stores are closed until further notice. The health and safety of our community is our priority. For all enquires, please email hello@lucyfolk.com

STORE INQUIRIES

Heading to a store? Contact our team at your desired location. We’re looking forward to meeting you.

Playa, Bondi NSW - playa@lucyfolk.com | +61 2 9130 3666
The Salon, Windsor VIC - salon@lucyfolk.com | +61 3 8563 8803
Crossley Street - Melbourne, VIC - pretzel@lucyfolk.com | +61 3 9663 6829

In order to slow the spread of COVID-19, our stores are closed until further notice. The health and safety of our community is our priority. For all enquires, please email hello@lucyfolk.com

BESPOKE APPOINTMENTS

Looking for something extra special? Design something truly unique & one-off with our Master Jeweller. To request an information package, or to make a private appointment with our Jeweller, contact bespoke@lucyfolk.com

STYLING APPOINTMENTS

Make the most of your visit to Lucy Folk by booking a private appointment. Get expertise assistant in your personal style, bespoke pieces & gifts. We’ll do our best to accommodate your schedule. To make an appointment at anyone of our stores contact hello@lucyfolk.com

PRESS INQUIRIES

If you are a member of the press and would like information about Lucy Folk, our designers, our objects or Lucy Folk concept stores, please contact us at press@lucyfolk.com