Returns
We want you to love your Lucy Folk purchase. If you’re not completely satisfied, we accept returns on select full-priced items within 14 days of receiving your order.
Our dispatch team ensures that each item undergoes a thorough quality check before leaving our headquarters.
Please see below for our returns policy by category.
Before making a return please ensure that all items are returned in new, unworn, and unwashed condition, with tags still attached. For swimwear, both tags and hygiene stickers must remain intact to qualify for return.
Apparel*, Accessories & Swimwear
We offer a refund or credit note within 14 days of purchase. Please note, this does not include Limited Edition Apparel Pieces. Please ensure hygiene stickers are attached.
Limited Edition Apparel
For limited edition apparel, we offer credit notes within 14 days of receipt of purchase. ‘Limited edition apparel’ is labelled on the Lucy Folk online store’s product page. A refund is not available unless an item is deemed faulty.
Jewellery
We offer a credit note only, within 14 days of purchase in the box it came in. A refund is not available unless an item is deemed faulty.
Made to Order or Bespoke Jewellery
Please note that these items are considered final sale, and cannot be returned for a credit note, exchange or refund.
Perfume & Incense
Please note incense and perfumes are considered final sale and cannot be returned.
Reduced Price Items
Any item reduced in price are considered final sale and cannot be returned or exchanged.
Domestic returns to Lucy Folk headquarters incur a $13 return fee, which is deducted from your refund or credit note. This fee covers return shipping and processing costs.
International returns are the responsibility of the customer, and shipping must be arranged independently.
Purchases made for full price items in-store are eligible for a store credit or exchange only within 14 days of purchase.
Store credits are valid for 3 years and can be redeemed in-store or online.
Please ensure your products are in new, unworn, unwashed condition with tags attached. For swimwear, all tags and hygiene stickers must be attached to be eligible for return.
Please note, Made-to-Order, Bespoke, perfume, incense and reduced priced items are considered final sale.
If returning a Click + Collect order to online through our portal, our Online Purchases Return Policy applies.
Click + Collect orders returned in store are eligible for exchange or credit note only.
If a faulty item is received, please lodge a return below and select faulty item as your return reason.
Manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by Lucy Folk.
Domestic Purchases
Select lodge a return below. Enter your order number and the email you made your purchase with and follow the prompts.
International Purchases
Select lodge a return below. Enter your order number and the email you made your purchase with and follow the prompts.
For international purchases, the customer is responsible for arranging and covering the cost of return shipping.
To ensure the safe return of your items, we strongly recommend using a tracked delivery service. Please be advised that Lucy Folk is not liable for any lost items during transit. Additionally, please note that duties and taxes paid on the original purchase are non-refundable.
If you have any questions or need assistance, please contact us.