The Lucy Folk Online store accepts the return of unworn and unused items in their original condition upon presentation of the original invoice within 21 days of order receipt for a refund.
Online purchases can only be returned for a refund via post to the Lucy Folk Head Office. Online purchases are not eligible for exchange.
Purchases made at Lucy Folk retail stores can be returned for an exchange or credit note at any physical store location within 14 days with proof of purchase. In store returns are not eligible for a refund for change of mind.
Any Lucy Folk purchases made through one of our trusted stockists, must be returned to the original point of purchase.
Lucy Folk cannot be held liable for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.
Any Bespoke or Custom pieces are final sale, and cannot be returned for exchange or credit. This does not include pieces that are purchased as Made to Order or Pre-Order through our online store.
Please direct any questions or concerns regarding our Return Policy to firstname.lastname@example.org or contact +61 3 9663 7683.
If a faulty item is received, please contact our Customer Service team to arrange return via post or in person to our Melbourne or Sydney flagship for assessment. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by Lucy Folk.
Please consider and follow the recommended care instructions for all Lucy Folk items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.
Lucy Folk offers, where able and with costs incurred by the customer, the repair of faulty items considered that of reasonable general wear and tear or customer mistreatment.
HOW TO PROCESS A RETURN
Customers must contact Lucy Folk Jewellery Pty Ltd by email within 21 days from the date of purchase in order to make a return for a refund.
In order to process your return, please email email@example.com with the following information:
Original Order Reference Number
Date of Purchase
State the reason for return
Returns must be sent via Express Post or Registered Post and directed to:
Lucy Folk Jewellery Pty Ltd 151 Albert Street Windsor VIC 3181 Australia +61 385638888
Please allow up to 7 days for your return to be processed once the item has arrived at our head office. Lucy Folk Jewellery Pty Ltd reserves the right to deny a return if it does not meet our returns policy.
Please note, Lucy Folk Jewellery Pty Ltd will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods