Returns

Lucy Folk pieces are made to be lived with, loved, and passed through time. Each is crafted with intention, carefully checked by our team, and sent to you with respect for the makers and materials behind it. If your piece does not feel aligned, we offer exchanges on selected full-priced items within 14 days of receiving your order.

To ensure your return can be accepted, pieces must be in pristine condition—unworn, unwashed, and with original tags attached. Please see below for details by category.

Apparel
Our apparel is created with care: hand-dyed, hand-embroidered, and designed to be lived in. For all full-priced pieces, we offer the option of exchange or a credit note within 14 days of receiving your item. Refunds are only available in the unlikely event that a garment is deemed faulty.

Accessories: Eyewear, Swimwear, Hats & Sarongs
Pieces worn closest to the body, like swimwear, sarongs, carry an intimacy of their own. Along with selected accessories, these items are considered final sale and are not eligible for exchange, credit note, or refund unless deemed faulty.

Jewellery
For all full-priced pieces, we offer the option of exchange or a credit note within 14 days of receiving your item. Refunds are only available in the unlikely event that an item is deemed faulty.

Bespoke & Made-to-order Jewellery
Our jewellery is designed to be treasured and crafted with the highest level of care. Due to the intimate nature of these pieces, and the delicate materials we work with, all bespoke and made-to-order jewellery purchases are considered final sale. They cannot be returned for exchange, credit note, or refund unless deemed faulty.

Perfume & Incense
Our perfumes and incense are vessels of memory, ritual, and intimacy—selected to be worn close to the skin or to fill your space with scent and ceremony. These pieces are considered final sale and cannot be returned. Refunds or exchanges are only offered in the rare case that an item is deemed faulty.

Reduced Price Items
Sale pieces are offered as they are—final treasures to be loved as found. For this reason, reduced-price items are considered final sale and are not eligible for return or exchange.

Returns Shipping
For domestic returns, a $15 AUD fee applies. This contribution supports both the return shipping and the careful processing of your piece once it arrives back at our studio, and it is deducted from your credit note or refund.

For international returns, shipping is the responsibility of the customer and must be arranged independently.

Store credits are valid for 3 years and can be redeemed in-store or online.

If returning a Click + Collect order to online through our portal, our Online Purchases Return Policy applies.

Click + Collect orders returned in store are eligible for exchange or credit note only.

If a faulty item is received, please lodge a return below and select faulty item as your return reason.

Manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Lucy Folk.

Domestic Purchases

Lodge A Return below. Enter your order number and the email you made your purchase with and follow the prompts.

International Purchases

Lodge A Return below. Enter your order number and the email you made your purchase with and follow the prompts.

For international purchases, the customer is responsible for arranging and covering the cost of return shipping.

To ensure the safe return of your items, we strongly recommend using a tracked delivery service. Please be advised that Lucy Folk is not liable for any lost items during transit. Additionally, please note that duties and taxes paid on the original purchase are non-refundable.

If you have any questions or need assistance, please contact us.