Returns
Online purchases made between Thursday 5th to Wednesday 25th December 2024, will be able to be returned in-store only for an exchange or store credit until Sunday 12th January 2025.
For refund options, please refer to our standard returns policy.
In-store purchases made between Thursday 5th to Wednesday 25th December 2024, will be eligible for an exchange or store credit until Sunday 12th January 2025.
For additional return information, please refer to our standard returns policy.
Click & Collect purchases made between Thursday 5th to Wednesday 25th December 2024, will be able to be returned in-store only for an exchange or store credit until Sunday 12th January
2025.
For refund options, please refer to our standard returns policy.
We want you to be completely satisfied with your Lucy Folk purchase and will gladly accept returns on all full price items within 14 days of receipt for a refund.
Domestic orders returned to Lucy Folk headquarters are eligible for refund only and incur a $13 return fee deducted from your refund, which covers return shipping & processing costs.
International orders are eligible for refund only and shipping is to be organised by the customer.
Online orders can be returned free of charge in-store for store credit or exchange only.
Our dispatch team work diligently to quality check each piece before being dispatched from our headquarters.
Please ensure your products are in new, unworn, unwashed condition with tags attached. For swimwear, all tags and hygiene stickers must be attached to be eligible for return.
Please note, Made-to-Order, Bespoke, perfume, incense and reduced priced items are considered final sale and cannot be returned or exchanged.
Purchases made for full price items in-store are eligible for a store credit or exchange only within 14 days of purchase.
Store credits are valid for 3 years and can be redeemed in-store or online.
Please ensure your products are in new, unworn, unwashed condition with tags attached. For swimwear, all tags and hygiene stickers must be attached to be eligible for return.
Please note, Made-to-Order, Bespoke, perfume, incense and reduced priced items are considered final sale.
All full price Click & Collect orders can be returned within 14 days of purchase.
Click and Collect orders can be returned in-store for an exchange, store credit or refund. Orders can be returned to Lucy Folk headquarters for a refund only.
Please ensure your products are in new, unworn, unwashed condition with tags attached. For swimwear all tags and hygiene stickers must be attached to be eligible for return.
Please note, Made-to-Order, Bespoke, perfume, incense and reduced priced items are considered final sale and cannot be returned or exchanged.
If a faulty item is received, please contact our Customer Care team to arrange a return. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by Lucy Folk.
For a refund on your online purchase, please email returns@lucyfolk.com within 14
days of receiving your order, including:
- Order number
- Product purchased
- Reason for return
Once reviewed by our Customer Concierge, you will be assigned a Return Authorisation number.
Domestic Purchases
Along with your RA number, you will receive a link to our Australia Post return portal to generate a return shipping label. Please follow the below steps once in the portal:
1. Enter your purchase information, as well as your assigned RA number
2. Check your closest Australia Post outlet in the portal
3. Package up your purchase in a secure satchel or box. Please note, the satchels we send our online orders in are re-usable!
4. Print & aLix your return postage label to your order, including your order confirmation and any packaging sent with your order
5. Drop at any Australia Post outlet
You can track the progress of your return shipment using the consignment number provided on your shipping label via the Australia Post website.
Once received, your return will be quality checked before the return is processed within 48 business hours from date of arrival at Lucy Folk headquarters. Please note, a $13 fee will be deducted from your refund which covers return shipping & processing costs.
International Purchases
For international purchases, the customer is responsible for arranging and covering the cost of return shipping.
To ensure the safe return of your items, we strongly recommend using a tracked delivery service. Please be advised that Lucy Folk is not liable for any lost items during transit. Additionally, please note that duties and taxes paid on the original purchase are non-refundable.
If you have any questions or need assistance, please contact us.