Shipping

For orders under $1000, we offer express shipping at a flat fee of $10.

For orders over $1000, we provide complimentary express shipping.

Direct signature is required.

Authority to leave is available.

Delivery times:

Metro: 1–3 business days

Regional: 2–5 business days

Click & Collect

This service is complimentary and orders placed using click & collect are usually ready within 24 hours, subject to store stock.

All orders are shipped from our warehouse in Melbourne, Victoria. Orders are not dispatched on any Victorian or National Holidays. 

Orders placed on business days (Monday-Friday) will be processed and shipped within 24 hours.

Orders placed over the weekend (Saturday-Sunday) will be processed and shipped the following Monday. 

Should you require a same day delivery service, we will do our best to facilitate this. Please contact our Customer Concierge to arrange:

During business hours: Call our Customer Care team on +61 0484 221 421

Outside business hours: Email us at hello@lucyfolk.com

All same day delivery orders include full tracking information, communicated via email at the time of dispatch, and require a signature upon delivery.

Please note: same day delivery is not available during promotional periods.

All international orders are shipped via DHL Express Worldwide.

New Zealand:

Orders over $1,500 AUD receive complimentary delivery.

Orders under $1,500 AUD are subject to a flat rate of $30 AUD.

All Other Countries:

Orders over $1,500 AUD receive complimentary delivery.

Orders under $1,500 AUD are subject to a flat rate of $50 AUD.

Customers may also select Priority Service at $100 AUD.

These charges are determined by your local customs authority and may include:

Sales tax applied by your region for purchases from Australia

Duties charged for processing by your country

We are unable to estimate the amount of duties and taxes your package will incur, as these are imposed directly by your local customs authority. Your parcel may be held at customs until duties and taxes are paid. DHL will contact you directly if payment is required to release your order.

As Lucy Folk is an Australian company, we have no authority or influence over these charges. Payment of duties and taxes is necessary to release your order from customs. For more information, please contact your local customs office.

The customer is responsible for any return shipping costs for international returns. All orders include full tracking, which will be sent via email at the time of dispatch. For tracking enquiries, please contact DHL.

Please be advised due to the many recent tariff changes in the US, Customs are experiencing increased processing times, which may delay the delivery of your order. 

Additionally, duties and taxes may now apply to all parcels entering the United States, regardless of order value. Please read more in the International Shipping Section above. We also encourage you to reach out to your local customs office for more details.

As a standard practice, all shipments from Lucy Folk are delivered with a signature required to ensure the protection of your package and to confirm it reaches the correct recipient.

This is especially important given the value and quality of our products. However, we understand that flexibility is important. If you prefer to have your shipment left in a safe place, you have the option to authorise Australia Post to do so. Please note that once this authorisation is provided, any incidents or issues that occur after the package is left at your specified location will not be the responsibility of Australia Post or Lucy Folk