Shipping
Australia Post Express:
VIC, NSW, ACT, QLD, SA, TAS: Friday 20th December
NT & WA: Wednesday 18th December
DHL Worldwide Express:
Zone 3-5 (USA, UK, EU): Wednesday 18th December
Zone 1-2 (NZ/Pacific): Friday 20th December
AUS Post Express
$15 or free for orders over $250
Direct signature required
Authority to leave available
Metro: 1-3 business days (Christmas cut-off: 20/12/24)
Regional: 2-5 business days (Christmas cut-off: 18/12/24)
DHL Domestic
Free for jewellery purchases over $1K
On Demand Delivery (ODD) available
Direct signature required
Authority to leave unavailable
Metro: Next day (Christmas cut-off: 22/12/24)
Regional: 1-2 business days
Note: Cannot be delivered to a PO Box
Startrack
Same Day Delivery (VIC Only)
Cost: $20 (must be booked before 12pm)
Metro (VIC Only): By 5pm same day
Regional: N/A
Click + Collect
Cost: Free
Metro: Usually within 24 hours, subject to store availability (Christmas cut-off: 3pm 24/12/24)
Regional: N/A
All orders are shipped from our warehouse in Melbourne, Victoria. Orders are not dispatched on any Victorian or National Holidays.
Orders placed on business days (Monday-Friday) will be processed and shipped within 24 hours.
Orders placed over the weekend (Saturday-Sunday) will be processed and shipped the following Monday.
All international orders are shipped via DHL Express Worldwide.
Orders over $500 are eligible for free shipping.
Orders under the value of $500 AUD are subject to a $30 AUD shipping fee.
Please note that all orders may be subjected to duties and taxes upon arrival. These charges are determined by your local customs authority and include:
· The sales tax applied by your area for purchases from Australia
· Duties charged for processing by your country
We are unable to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority. These charges are to be paid upon the arrival of your parcel, Lucy Folk, being an Australian company, has no authority or influence over these charges which are payable by the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
The customer is responsible for any return shipping costs for international returns.
All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact DHL.
As a standard practice, all shipments from Lucy Folk are delivered with a signature required to ensure the protection of your package and to confirm it reaches the correct recipient.
This is especially important given the value and quality of our products. However, we understand that flexibility is important. If you prefer to have your shipment left in a safe place, you have the option to authorise Australia Post to do so. Please note that once this authorisation is provided, any incidents or issues that occur after the package is left at your specified location will not be the responsibility of Australia Post or Lucy Folk