Shipping

Orders are shipped within 2 business days of being placed.

All domestic orders over $250 AUD are eligible for Free Express Shipping.

All domestic orders under $250 AUD incurs a $15 fee for Express Shipping.

We offer complimentary DHL express shipping on all jewellery purchases over $1,000 AUD.

Our orders are shipped out of Melbourne, Australia and we do not dispatch on Victorian public holidays.

All orders receive full tracking information, communicated via email at the time of dispatch. All orders require a signature upon delivery.

We offer a same day delivery service via StarTrack to those who are located within selected metro areas of Melbourne, Victoria and your order is placed prior to 11am AEST.

If your order is eligible for Same Day Delivery, the option will populate in your cart.

All orders placed for same day delivery will receive full tracking information, communicated via email at the time of dispatch. All orders require a signature upon delivery.

Please note Same Day Shipping is not available during promotional periods.

Click & Collect is unavailable during sale periods.

We offer click & collect for customers that are located within selected metro areas of Melbourne, Victoria.

Orders placed before 11am AEST Monday - Friday will be available for pick up from 3:00pm - 5:00pm on the date of order, or alternatively the following business day at 10:00am - 5:00pm at the Lucy Folk Salon.

Orders placed Friday- Sunday will be available for pick up 3:00pm - 5:00pm the following Monday.

Please note Click & Collect is not available during promotional periods.

All international orders are shipped via DHL Express Worldwide.

Orders over $500 are eligible for free shipping.

Orders under the value of $500 AUD are subject to a $30 AUD shipping fee.

Please note that all orders may be subjected to duties and taxes upon arrival. These charges are determined by your local customs authority and include:

· The sales tax applied by your area for purchases from Australia

· Duties charged for processing by your country

We are unable to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority. These charges are to be paid upon the arrival of your parcel, Lucy Folk, being an Australian company, has no authority or influence over these charges which are payable by the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

The customer is responsible for any return shipping costs for international returns.

All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact DHL.