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Shipping



Same Day Delivery

We offer a same day delivery service via StarTrack to those who are located within selected metro areas of Melbourne, Victoria.

Orders placed before 11am AEST, Monday to Friday will be dispatched the same business day. Please note, we do not ship on weekends, Victorian or Australian National public holidays. Orders placed during this time will be processed the next available business day.

All orders placed for same day delivery will receive full tracking information, communicated via email at the time of dispatch. All orders require a signature upon delivery.

To find out if you are eligible for same-day delivery services, please contact hello@lucyfolk.com



Click & Collect

We offer click & collect to those who are located within selected metro areas of Melbourne, Victoria.

Orders placed before 11am AEST will be available for pick up from 3:00pm- 5:00pm on the date of order, or alternatively the following day at 10:00am - 5:00pm at Lucy Folk Salon, located at 151 Albert street, Windsor 3181 Victoria.

Please note, fulfil orders on weekends, Victorian or Australian National public holidays. Orders placed during this time will be processed the next available business day. To find out if you are eligible for click & collect services, please contact hello@lucyfolk.com



Shipping

Orders placed before 10am AEST, Monday to Friday will be dispatched the same business day. Please note, we do not ship on weekends, Victorian or Australian National public holidays. Orders placed during this time will be processed the next available business day.

All domestic orders over $150.00AUD are eligible for Free Standard Shipping.

Express Shipping via Australia post (1-2 business days) - $15.00

Standard Shipping via Australia post (2-5 business days) - $10.00

We offer complimentary DHL express shipping on all jewellery purchases over $1,000.00AUD. All orders receive full tracking information, communicated via email at the time of dispatch. All orders require a signature upon delivery unless otherwise stated by the customer.



Rest Of The World

All international orders are shipped via DHL Express Worldwide. Orders over $500.00 are eligible for free shipping. Orders under the value of $500.00AUD are subjected to a $30.00AUD shipping fee.

Please note that all orders may be subjected to duties and taxes upon arrival. These charges are determined by your local customs authority and include:

· The sales tax applied by your area for purchases from Australia

· Duties charged for processing by your country

Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority. These charges are to be paid upon arrival Lucy Folk, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Lucy Folk does not offer any assistance in this process.

Lucy Folk Jewellery Pty Ltd will not be responsible for return shipping costs nor duty reimbursement in the case of international returns.

All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact DHL.

Returns Policy



The Lucy Folk Online store accepts the return of unworn and unused items in their original condition upon presentation of the original invoice within 21 days of order receipt for a refund.

Online purchases can only be returned for a refund via post to the Lucy Folk Head Office. Online purchases are not eligible for exchange.

Purchases made at Lucy Folk retail stores can be returned for an exchange or credit note at any physical store location within 14 days with proof of purchase. In store returns are not eligible for a refund for change of mind.

Any Lucy Folk purchases made through one of our trusted stockists, must be returned to the original point of purchase.

Lucy Folk cannot be held liable for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.

Any Bespoke or Made to Order pieces are final sale and cannot be returned for exchange or credit. 

Please direct any questions or concerns regarding our Return Policy to hello@lucyfolk.com or contact +61 3 9663 7683.

Faulty Items


If a faulty item is received, please contact our Customer Service team to arrange return via post or in person to our Melbourne or Sydney flagship for assessment. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Lucy Folk.

Please consider and follow the recommended care instructions for all Lucy Folk items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.

Lucy Folk offers, where able and with costs incurred by the customer, the repair of faulty items considered that of reasonable general wear and tear or customer mistreatment.

How to Process a Return


Customers are required to return their items for arrival within 21 days from the date of purchase in order for a refund to be successfully processed.

Return can be processed by customers via our Australia Post Returns Portal (Domestic returns only) for $13. Cost will be deducted from your refund. 




AUSTRALIA POST RETURNS PORTAL $13  (Domestic Returns)

1. Register your return through our return portal at 

https://return.auspost.com.au/LUCY_FOLK_JEWELLERY

2. Print out the parcel label at home or at your local Post Office

3. Drop your return at any Australia Post Office or Post Office box 

4. Upon processing $13 will be deducted from your refund

 

OR


Returns must be sent via Express Post or Registered Post and directed to:

Lucy Folk Jewellery Pty Ltd

151 Albert Street, Windsor, VIC 3181, Australia

+61 385638888


Please keep an eye on your tracking number to ensure the safe arrival of your parcel and allow up 1 – 5 business days for your return to be processed once the item has arrived at our head office. Lucy Folk Jewellery Pty Ltd reserves the right to deny a return if it does not meet our returns policy.

Please note, Lucy Folk Jewellery Pty Ltd will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

Terms & Conditions

Lucy Folk Jewellery Pty Ltd ABN 89 163 769 211 (“Lucy Folk Jewellery”, “we”, “us” and “our”) owns and operates the website known as www.lucyfolk.com (“Website”). Acceptance of Terms & Conditions By using this Website, and in consideration of us providing you with access to this Website, you agree to the following terms and conditions, which, together with any terms, notices or policies referenced here, (collectively referred to as “Terms”) govern your access to and use of this Website and any services provided in connection with this Website. Please read these Terms carefully before accessing or using our Website. If you do not agree to all the Terms, then you may not access the Website or use any services.

Minimum Age

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are responsible for maintaining the confidentiality of any account or password and for restricting access to your computer and other devices, and you agree to accept responsibility for all activities that occur from your computer or other devices or under your account or password, including all activities of your minor dependents.

Use of Website

You may not use our Website for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms may result in an immediate termination of your ability to use the Website. We reserve the right at any time to modify or discontinue the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Website. General Conditions

We reserve the right to refuse or suspend service and access to the Website to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, use of the Website, or access to the Website or any contact on the Website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Products and Pricing

Prices shown are in Australian dollars and include GST where applicable. Prices may not include delivery and handling charges. You are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these may be necessary to release your order from customs on arrival. Our range of products offered for sale via the Website are subject to change without notice. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's or device’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer.

Orders, Billing & Delivery

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under corporate accounts, the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit, prohibit and cancel orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. This right shall exist even after an order has been processed electronically via the Website and payment has been made. Any order that has been prohibited, voided or cancelled shall receive a full refund in the event that payment has been processed prior to the cancellation. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase, credit card and account information for all purchases made via the Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Refunds & Returns Policy. Orders will be processed and shipped as per our Shipping Policy. Anyone at the delivery address who receives the goods shall be presumed to be authorised to receive the goods on your behalf. If there is no-one at the delivery address at the time of delivery you may need to make alternate arrangements regarding a suitable time with the carrier. You may be required to pay an additional fee in this instance. Risk and title in the goods passes to you upon delivery of the goods to the delivery address.

Personal Information

Your submission of personal information to us through the Website or any other communication is governed by our Privacy Policy. By using this Website, you agree to our Privacy Policy. You must not provide to us or make available by the Website any images or personal information of another person unless you have their consent.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in our Website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in our Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Website should be taken to indicate that all information in Website has been modified or updated.

Changes to the Website and Terms

We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website. Any new features or tools which are added to the current Website shall also be subject to these Terms.

You can review the most current version of the Terms at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our Website at any time without notifying you. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms constitutes acceptance of those changes.

Intellectual Property

“Lucy Folk” and its associated logos are trade marks of Lucy Folk Jewellery Pty Ltd ("Trade Marks"). All material on this Website, including the text, information, graphics, photographs, logos, design, layout, downloads, pricing, products, and services ("Content") is owned by or licensed to us. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content or Trade Marks for any purpose other than with our prior written consent, or as permitted by law. All our rights are reserved. Trade marks used on this Website to describe third parties and their products are trade marks of those third parties.

Linking and Third Party Content

You must not link to, frame or mirror any part of the Website without our written authorisation. The Website may contain links to or display the content of third parties ("Third Party Content"), including links to websites operated by other organisations and individuals ("Third Party Websites"). Third Party Content and Third Party Websites are not under our control. We do not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk. Prohibited Uses

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, or for any other reason; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape or use any method or process for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, analysing or repacking the Content; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet; (l) for commercial purposes (including for competitive advantage or to our competitive disadvantage, or to discover pricing or related business methodology or systems); (m) in any way that interferes with, disrupts, or creates an undue burden on the Website or our employees, including transmitting large amounts of untargeted, unwanted or repetitive content. We reserve the right to terminate your use of the Website for violating any of the prohibited uses.

Disclaimer of Warranties

We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Website will be accurate or reliable. You agree that from time to time we may remove access to the Website for indefinite periods of time or cancel the access at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. By accessing our Website, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by this Website or by and Third Party Content or Third Party Website.

The service and all products and services delivered to you through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind other than those required by law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. For further information, please review our Returns & Refunds Policy. Other than as set out above and to the extent permitted by law, we exclude all other liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to this Website.

Indemnity

You agree to indemnify, defend and hold us, together with our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees (each an "Indemnified Party"), harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. We hold the benefit of this indemnity for Lucy Folk Jewellery and on trust for each Indemnified Party.

Severability

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Website and by ceasing all further use of the Website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Website (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this Website constitute the entire agreement and understanding between you and us and govern your use of the Website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Victoria, Australia.

Contact Information

Questions about the Terms should be sent to us via our contact information on the Website.

Privacy Policy



Overview Lucy Folk Jewellery Pty Ltd ABN 89 163 769 211 (“Lucy Folk Jewellery”, “we”, “us” and “our”) owns and operates the website known as www.lucyfolk.com (“Website”). We recognise the importance of safeguarding your personal information. Your privacy is important to us and we want to manage your personal information in a professional and responsible manner.

The Australian Privacy Principles

This Privacy Policy sets out how we will protect your privacy rights in the collection, storage, use and disclosure of your personal information.

Our Privacy Policy is based on the 13 Australian Privacy Principles (“APPs”) introduced into the Privacy Act 1988 ("Privacy Act") by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The Privacy Act sets standards for the way we must deal with personal information by regulating:

the way we collect your personal information;the way we use and disclose it;our data quality and security for storage of your personal information;our openness about our Privacy Policy;any direct marketing we conduct;your right of access and correction of your personal information;how we handle any privacy complaints; andany international transfer of information.in the case of the general public contacting our customer services wishing to make a complaint, provide feedback, submit an enquiry, request a call-back or request a product replacement - your full name, physical address, email address and/or phone number/s;in the case of the general community of supporters and subscribers who wish to be kept informed of our latest business news, promotions, events or products – your full name, physical address, email address and/or phone number/s;in the case of customers purchasing our products via our Website - your full name, physical address, email address, phone number/s and credit card details; andin the case of general users of our Website – your computer’s internet protocol (IP) address in order to collect aggregate information on how visitors are experiencing the Website and better adapt the Website to suit personal requirements.racial or ethnic origin;political opinions;membership of a political association;religious beliefs or affiliations;philosophical beliefs;membership of professional or trade associations or trade unions;sexual orientation or practices;criminal record;health; orbiometric information.when you contact our customer services in person, via telephone or email;when you agree or sign up to a promotion, or to receive our newsletter or other marketing communications, updates and materials;when you complete your purchase order details in our online store;when you browse through our Website; andas otherwise required to manage our business.in the case of the general public contacting our customer service function – the primary purpose would be to respond to your complaint, feedback, enquiry or to send you information or replacement products;in the case of our general community of supporters or subscribers – the primary purpose would be to keep you informed of our latest business news, direct marketing initiatives, promotions, events or products or to receive newsletters and updates;in the case of customers purchasing our products via our online store – the primary purpose would be to enable us to complete your order and to keep you informed of future online store promotions and direct marketing initiatives;in the case of general users of our Website – the primary purpose would be to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website and better adapt the Website to suit personal requirements.organisations with whom we have arrangements or agreements for the purpose of promoting our products or services and any agents used by us in administering such arrangements or agreements;our employees, agents, logistics providers, contractors and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities from time to time;organisations who are contracted by us to perform certain services, including to maintain our website;our legal advisors, when needed; andother parties to whom we are authorised or required by law to disclose information.there is current or pending litigation regarding the personal information;the request is frivolous;permitting access would be in breach of the law;providing the information would pose a threat to health or public safety; orproviding the information would interfere with another person's privacy.

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001

Telephone: 1300 363 992

Email: enquiries@oaic.gov.au

Afterpay



Lucy Folk have teamed up with Afterpay so you can shop at lucyfolk.com and pay later.

Afterpay is a safe, simple and convenient payment option, allowing you to shop in store and online

Things to know:

- Shop without a credit card.

- Pay in four fortnightly payments.

- You won't be charged any extra if you pay on time.

How Does It Work?

Select Afterpay at checkout then sign up or log in and confirm your purchase. Afterpay pays immediately on your behalf, meaning your order will be processed straight away. Pay off your balance over time in flexible instalments that suit your lifestyle.



How Can I Apply? 

To set up your account, simply select Afterpay at checkout and fill out the required information. It only takes a few seconds and (subject to approval) once you have created your Afterpay shopping account, you never have to apply again and can continue to use it as much as you like.


How Will I Receive My Statement? 

All of your recent activity can be viewed when you log into your Afterpay account. When your monthly statement is ready, Afterpay will notify you by email.

Every month your statement will include:

- All new purchases made.

- Payments applied on your previous statement.

- Your billing due dateMinimum payment due.

- Any fees charged during the statement period.

Please ensure you add Afterpay to your safe recipients email list to ensure no emails go into your spam folder.



How Do I Make Payments On My Account?

To ensure you never miss a payment, you can log into Afterpay any time and set up a direct debit to automatically make your repayments.

Additionally, you can make a one-off payment anytime by logging into your Afterpay account and selecting 'Make a Payment'. Payments can be paid online by debit card, credit card or Bpay.

Should you have any difficulties in making your payments, please contact Afterpay directly.

Product Care



Each individual Lucy Folk product requires specific care. The following Care Guide outlines this in detail.


Jewellery


Gold, Platinum 

Gold has a tendency to scratch, so extra care should be taken when wearing and cleaning to maintain quality and appearance.

Between professional servicing, gold and platinum pieces can be maintained with a non-abrasive cleaner. Gold can easily be cleaned using warm, sudsy water and a soft, gentle brush.

Be sure to rinse well after brushing and dry completely using a soft cloth before wearing.

Avoid exposing gold jewellery to perfume, cosmetics, household bleach or chlorine as it can cause discolouration and possible disintegration.


Sterling Silver 

Sterling Silver that is regularly worn typically requires less care, so we strongly encourage you to wear your silver everyday.

Sterling Silver tarnishes rapidly when exposed to salty air, chlorine, household chemicals and products containing sulphur. To remove tarnish, we recommend a non-abrasive silver polish.

Sterling Silver can be cleaned using a quality polish. Begin by using a soft cloth or sponge to apply the polish. Rub each piece gently but firmly lengthwise, using straight, even strokes.

A small brush, with natural bristles can be utilised for hard to reach surfaces. Wash in sudsy water, ensuring all polish is removed. Rinse well in warm water, dry thoroughly and buff gentle with a soft cloth.


Plated Metals

Although plated metals are more susceptible to chipping and colour fade, taking special care during wear and cleaning can dramatically extend the period between re-plating.

We strongly recommend avoiding extreme temperatures, over exposure to bright light, perfumes, chlorine, cosmetics, ultrasonic cleaning and household chemicals.

Always remove plated jewellery prior to exercise, showering, moisturising and swimming. Take care to protect your plated jewellery from impact against hard or abrasive surfaces. Avoid stacking rings and/or bracelets that may be vulnerable to abrasion.

Plated jewellery is the best cleaned with warm water and a very soft brush. Add a mild soap to water only if necessary. Dry with a soft cloth and use a jewellery cleaning cloth to finish.

Ensure plated pieces are stored in the protective box or pouch provided between wear.



Chains

Lucy Folk is careful to use only quality materials to create all pieces with exceptional craftsmanship however, delicate chains can break if pulled or snagged with force.

Between wears, we recommend storing all chains in the provided protective box or pouch, with clasps secured to avoid tangling or knots.

Avoid exposing chains to perfumes, cosmetics, chlorine and saltwater as this may cause colour deterioration or tarnishing of metals.


Gemstones

Examine your jewellery regularly to ensure settings are snug and clasps and joinings are secure.

Take care to protect your jewellery from impact against hard or abrasive surfaces. Avoid snagging prong settings on clothing as this may cause a loosening of the setting, risking the loss of a gemstone.

Extreme temperatures, over exposure to bright light, ultrasonic cleaning and household chemicals can damage or discolour gemstones.

Diamonds are best cleaned using a soft brush and a solution of six parts warm water to one-part ammonia. Be sure to rinse thoroughly after cleaning and dry with a soft cloth before wear.


Pearls

Between professional cleanings, wipe pearls gently with a lint free cloth and store in the protective box or pouch provided. Do not store pearls in an airtight container or immerse in water.

Avoid sudden temperature changes and contact with cosmetics, exposure to bright light, ultrasonic cleaning, hairspray, perfume or household chemicals. Furthermore, abrasive surfaces may damage the smooth finish of the pearls and should be avoided.


Eyewear

To prolong the life of your Lucy Folk eyewear, we recommend cleaning the lens carefully with the cleaning cloth provided and a gentle lens solution. Cleaning the lens when dry can cause dust particles to damage the surface layer.

Take care not to overextend the armbands when putting on your eyewear and avoid wearing the eyewear on the crown of your head as this may damage the securing screws. Eyewear chains may break if pulled or snagged with force.

Avoid exposing the eyewear chain to perfume, cosmetics, chlorine and salt water as this may cause the colour to deteriorate.

We recommend servicing eyewear with a reputable optometrist and storing securely in the provided pouch between wears.


Cocktail Clutches 

Lucy Folk cocktail clutches are made with high quality plastic beads and wiring that is sturdy and durable.

We recommend avoiding hard impact, as this can put stress on the wired stitching and lead to damage or even breakage.

Avoid abrasive surfaces, as this can cause the beads to erode and diminish the colour.


Cuffs 

All Cuffs We love that you love me so to take the best care of me, please find a comfortable shape and keep me there. Repeatedly bending or flexing me will create a weak spot and I will break. Taking me on and off is easy, simply slip me over the opening of the wrist just below the thumb, and twist... To keep me all shiny and new, please follow the above care instructions, dependent on the metal of choice.

Anchovy Cuff 
Like an anchovy, repeatedly bending or flexing me will create a weak spot and I will break. Taking me on and off is easy, simply slip me over the opening of the wrist just below the thumb, and twist...




Appeal & Accessories 

All Lucy Folk textile products have a label attached that advises the composition and most appropriate care instructions for apparel and soft accessories.

Where possible we recommend hand washing or eco-friendly dry-cleaning to maintain the quality of each item. This will also reduce exposure to potentially harsh chemicals and improve the item’s longevity.


Embroidery

All embroidered products are delicate and individual due to the nature of this technique.

For any product that is embroidered we recommend avoiding contact with abrasive surfaces.

Embroidered items must be hand washed in cold water or dry cleaned.

Do not machine wash or tumble dry unless it is on the care label as this may damage the design or cause shrinkage.


Handwoven Product 

These products are delicate and individual due to the artisanal nature of hand-weaving.

For any product that is handwoven we recommend avoiding contact with abrasive surfaces as this can cause pulls or strain in the fabric.

These items specify on their care label whether they should be hand washed or dry-cleaned as this is dependent on the fabric composition.



Towel Product 

The terry pile that is integral to our quality towelling fabric can be delicate.

We recommend avoiding contact with abrasive surfaces as this may cause pulls in the fabric. If this does occur, do not cut the threads.

These can be threaded back into the fabric weave with a standard sewing needle.

These items are able to be gently machine washed in cold water however do not tumble dry as this may cause the item to shrink.

FAQ



How do I make a purchase ?  

To make a purchase through the Lucy Folk online store, simply select the relevant product, including size if relevant and click ‘Add to Cart’.

The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’ or continue shopping to add more items to your cart. Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team at online@lucyfolk.com



What payment methods are accepted?

We accept payment by Visa, Mastercard, American Express and Afterpay.


Is it safe to use my credit card through the online store?  

All transactions placed through the Lucy Folk online store are processed through Braintree Payments, which is a validated Level 1 PCI DSS Compliant service provider.

This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.


What is the turnaround time on made to order pieces?

Given our commitment to craftsmanship & quality, these pieces can take approximately 4–6 weeks to complete and ship.

A notification of shipment will be delivered to your email account once your piece is dispatched.

If you require a faster turnaround time, please contact us via phone or email prior to placing your order and we’ll do everything we can to meet your special time frame. bespoke@lucyfolk.com


What is a pre-order?

Occasionally, we produce some products in very limited quantities so to avoid disappointment, we offer customers a Pre-Order service. Pre-order allows you to secure your purchase, ahead of the piece being available for delivery.

Full payment is required for Pre-order, and notification of shipment will be delivered to your email account once dispatched.

For information about the expected delivery time, please refer to the Details tab on the product page.


In what packaging will my purchase be delivered? 

All Lucy Folk products are shipped in beautiful custom made branded packaging.

Necklaces, Bracelets, Earrings, Rings and Pendants arrive in a purpose made jewellery box.

Friendship Bands, Hair Ties, Eyewear Chains, Cocktail Clutches and Hats arrive in a Lucy Folk cloth bag.

Each pair of sunglasses is delivered in a leather sleeve pouch complete with a Lucy Folk cleaning cloth. A Lucy Folk gold eyewear chain is also included.


Can I include a personalised gift message with my purchase? 

Yes definitely.

You will be given the opportunity to write a personalised gift message at the checkout. Messages are handwritten & included with your purchase.

Where a gift message is requested, these orders will not include any hard copy invoice information.

This information can be retrieved by the buyer through their email account, or via the order confirmation email.


Can I ship my order to an international location?

Yes, we ship worldwide!


Will I be charged sales and tax on my purchase ? 

All prices are displayed inclusive of GST (10% tax). International orders are exempt from this tax, which is removed from the order subtotal after shipping information is entered at the checkout.

For further information about expected duty and taxes when importing to your country, please visit your relevant customs website.


How will I know if you have received my order? 

After your order is placed, you will receive a notification to your email account that your order has been received.

Please note, your order is not confirmed until payment has been received & items prepared for dispatch. At this point a notification will be sent to your email account regarding the shipment information and tracking link.


When will I receive my order?

Orders within Australia are sent with Express Post, or Standard Post. Express Post will be received within 1–4 business days for Metropolitan areas, and 3-10 business days for Rural areas. For standard post, please allow 3-5 business days for Metropolitan areas, and 5-10 business days for Rural areas. All orders placed outside of Australia will be sent via DHL Express and will be received within 1-4 business days.


Am I able to track my order?

Yes definitely. Upon dispatch, customers will receive notification via email that includes full tracking information for their parcel.

Australian customers can visit the Australia Post website to track their order.

DHL is used for orders dispatched to New Zealand and customers will be emailed tracking information.


How do I purchase an online gift card? 

To make a purchase for an online gift card through the Lucy Folk online store, simply select the product, and click ‘Add to Cart’.

The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’ or continue shopping to add more items to your cart.

Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team.

Please note, all gift cards are delivered by email to the recipient at the time of purchase and contain instructions for redemption at the online checkout. Gift Cards are valid for 3 years (36 months) from the date of purchase. Online purchased Gift Cards are valid exclusively for use through the Lucy Folk website.


Can I Schedule a bespoke consultation? 

Lucy Folk and or the Head of Jewellery Design, Craig Spark take commission appointments in the Melbourne and Sydney studios, or on location when travelling abroad. Appointments can also be arranged via remote communications.

To schedule a one-on-one appointment to commission your special bespoke piece, please email bespoke@lucyfolk.com.


How do I contact customer care?

Our customer service team are available Monday to Friday, 9am to 5pm AEST via phone or email. Enquiries sent outside of this time will be responded to the following business day. Contact our team here.

Measurement Guide

Inner Diameter

Use the table below to find your ring size. The most accurate sizing is determined by measuring the inner diameter of your ring in millimetres (mm) using a ruler.

Size Conversion Chart

UK/AU I J K L M N O
US 6
FR 47¾ 49 50 51¾ 52¾ 55¼
IT 6
Millimetres 15.04 15.4 15.8 16.1 16.51 16.71 17.35
Inches 0.592 0.606 0.622 0.634 0.650 0.658 0.683

Still not sure what size?

Our team can answer all of your questions about sizing. To learn more contact customer service.

 

Call Us+61 (3) 8563 8888

hello@lucyfolk.com

Looking for something bespoke?

Lucy Folk offers a unique customisation service on selected items. To discover more or schedule a bespoke consultation contact us.

 

bespoke@lucyfolk.com

Sizing varies between our items, so we recommend using the graph below to determine your ideal size and comparing these measurements to similar item that you already own. Additional style and fit details are included in the product page ”Size & Fit” tab.

All measurements below are taken of the item lying flat.

Garment Measurements

XS S M L XL
Bust 79.299.2 703.2103.2 707.2107.2 711.2111.2 715.2115.2
Length 723123 723.5123.5 724124 724.5124.5 725125
Measure the length from top edge straight to the hem.
Shoulder Width 79.739.7 70.840.8 71.941.9 7343 74.144.1
Sleeve Length 74.864.8 75.265.2 75.665.6 7666 76.466.4
Waist 75.585.5 75.585.5 75.585.5 705.5105.5 705.5105.5

Global Size Conversion Chart

Size XS S M L XL
US 2 4 6 8 10
UK 6 8 10 12 14
IT 38 40 42 44 46
FR 34 36 38 40 42
EU 38 40 42 44 46
AU 6 8 10 12 14
RU 40 42 44 46 48
JP 5 7 9 11 13

Still not sure what size?

Our team can answer all of your questions about sizing. To learn more contact customer service.

 

Call Us+61 (3) 8563 8888

hello@lucyfolk.com