If a faulty item is received, please contact our Customer Service team to arrange return via post or in person to our Melbourne or Sydney flagship for assessment.
If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by Lucy Folk.
Please consider and follow the recommended care instructions for all Lucy Folk items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.
Lucy Folk offers, where able and with costs incurred by the customer, the repair of faulty items considered that of reasonable general wear and tear or customer mistreatment.
HOW TO PROCESS A RETURN
Customers must contact Lucy Folk Jewellery Pty Ltd by email within 14 days from the date of purchase in order to make a return for exchange or credit note.
In order to process your exchange or credit note, please email email@example.com with the following information:
Original Order Reference Number
Date of Purchase
Items to be returned for exchange or credit note
State the reason for return
State your preference of exchange or credit note
Returns must be sent via Express Post or Registered Post and directed to:
Lucy Folk Jewellery Pty Ltd
151 Albert Street
Windsor VIC 3181
Please note, Lucy Folk Jewellery Pty Ltd will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
Lucy Folk Jewellery Pty Ltd reserves the right to deny a return if it does not meet our returns policy.