We offer a same day delivery service via StarTrack to those who are located within selected metro areas of Melbourne, Victoria.
Orders placed before 12pm AEST, Monday to Friday will be dispatched the same business day. Please note, we do not ship on weekends, Victorian or Australian National public holidays. Orders placed during this time will be processed the next available business day.
All orders placed for same day delivery will receive full tracking information, communicated via email at the time of dispatch. All orders require a signature upon delivery.
To find out if you are eligible for same-day delivery services, please contact online@lucyfolk.com
Orders placed before 10am AEST, Monday to Friday will be dispatched the same business day. Please note, we do not ship on weekends, Victorian or Australian National public holidays. Orders placed during this time will be processed the next available business day.
All domestic orders over $150.00AUD are eligible for Free Standard Shipping.
Express Shipping via Australia post (1-2 business days) - $15.00
Standard Shipping via Australia post (2-4 business days) - $10.00
All New Zealand orders over $350.00AUD are eligible for free shipping. Orders under the value of $350.00AUD are subjected to a $15.00AUD shipping fee.
Rest of the world? Orders over $500.00AUD are eligible for free shipping. Orders under the value of $500.00AUD are subjected to a $30.00AUD shipping fee.
All orders receive full tracking information, communicated via email at the time of dispatch. All orders require a signature upon delivery unless otherwise stated by the customer.
Orders placed within Australia are shipped via Australia post. Orders order $150.00AUD are eligible for free shipping. Orders under the value of $150.0AUD are subjected to a $10.00AUD shipping fee, orders will be sent via standard post. Express Shipping is available on all orders within Australia and is subjected to a $15.00AUD shipping fee.
All New Zealand orders are shipped via DHL Express Worldwide. Orders over $350.00 are eligible for free shipping. Orders under the value of $350.00AUD are subjected to a $15.00 shipping fee.
Please note that all orders may be subjected to duties and taxes upon arrival. These charges are determined by your local customs authority and include:
· The sales tax applied by your area for purchases from Australia
· Duties charged for processing by your country
Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority. These charges are to be paid upon arrival Lucy Folk, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Lucy Folk does not offer any assistance in this process.
Lucy Folk Jewellery Pty Ltd will not be responsible for return shipping costs nor duty reimbursement in the case of international returns.
All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact DHL.
All international orders are shipped via DHL Express Worldwide. Orders over $500.00 are eligible for free shipping. Orders under the value of $500.00AUD are subjected to a $30.00AUD shipping fee.
Please note that all orders may be subjected to duties and taxes upon arrival. These charges are determined by your local customs authority and include:
· The sales tax applied by your area for purchases from Australia
· Duties charged for processing by your country
Unfortunately, we are not able to estimate the amount of duties and taxes your package will incur as these are directly imposed by your local customs authority. These charges are to be paid upon arrival Lucy Folk, being an Australian company, has no authority or influence over these charges which are payable to the receiver. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Lucy Folk does not offer any assistance in this process.
Lucy Folk Jewellery Pty Ltd will not be responsible for return shipping costs nor duty reimbursement in the case of international returns.
All orders receive full tracking information, communicated via email at the time dispatch. For tracking enquiries, please contact DHL.