To make a purchase through the Lucy Folk online store, simply select the relevant product, including size if relevant and click ‘Add to Cart’.
The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’ or continue shopping to add more items to your cart.
Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team at online@lucyfolk.com
We accept payment by Visa, Mastercard, American Express and Afterpay.
All transactions placed through the Lucy Folk online store are processed through Braintree Payments, which is a validated Level 1 PCI DSS Compliant service provider.
This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.
Made to Order pieces are handmade in our Melbourne Studio.
Given our commitment to craftsmanship & quality, these pieces can take approximately 2–4 weeks to complete and ship.
A notification of shipment will be delivered to your email account once your piece is dispatched.
If you require a faster turnaround time, please contact us via phone or email prior to placing your order and we’ll do everything we can to meet your special time frame. bespoke@lucyfolk.com
Occasionally, we produce some products in very limited quantities so to avoid disappointment, we offer customers a Pre-Order service. Pre-order allows you to secure your purchase, ahead of the piece being available for delivery.
Full payment is required for Pre-order, and notification of shipment will be delivered to your email account once dispatched.
For information about the expected delivery time, please refer to the Details tab on the product page.
All Lucy Folk products are shipped in beautiful custom made branded packaging.
Necklaces, Bracelets, Earrings, Rings and Pendants arrive in a purpose made jewellery box.
Friendship Bands, Hair Ties, Eyewear Chains, Cocktail Clutches and Hats arrive in a Lucy Folk cloth bag.
Each pair of sunglasses is delivered in a leather sleeve pouch complete with a Lucy Folk cleaning cloth. A Lucy Folk gold eyewear chain is also included.
Yes definitely.
You will be given the opportunity to write a personalised gift message at the checkout. Messages are handwritten & included with your purchase.
Where a gift message is requested, these orders will not include any hard copy invoice information.
This information can be retrieved by the buyer through their email account, or via the order confirmation email.
Yes, we ship worldwide !
All prices are displayed inclusive of GST (10% tax). International orders are exempt from this tax, which is removed from the order subtotal after shipping information is entered at the checkout.
For further information about expected duty and taxes when importing to your country, please visit your relevant customs website.
After your order is placed, you will receive a notification to your email account that your order has been received.
Please note, your order is not confirmed until payment has been received & items prepared for dispatch. At this point a notification will be sent to your email account regarding the shipment information and tracking link.
Orders within Australia are sent with Express Post, or Standard Post. Express Post will be received within 1–4 business days for Metropolitan areas, and 3-10 business days for Rural areas. For standard post, please allow 3-5 business days for Metropolitan areas, and 5-10 business days for Rural areas. All orders placed outside of Australia will be sent via DHL Express and will be received within 1-4 business days.
Yes definitely. Upon dispatch, customers will receive notification via email that includes full tracking information for their parcel.
Australian customers can visit the Australia Post website to track their order.
DHL is used for orders dispatched to New Zealand and customers will be emailed tracking information.
To make a purchase for an online gift card through the Lucy Folk online store, simply select the product, and click ‘Add to Cart’.
The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’ or continue shopping to add more items to your cart.
Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team.
Please note, all gift cards are delivered by email to the recipient at the time of purchase and contain instructions for redemption at the online checkout. Gift Cards are valid for 3 years (36 months) from the date of purchase. Online purchased Gift Cards are valid exclusively for use through the Lucy Folk website.
Credit notes are valid for 6 months from the date of issue.
Lucy Folk Online accepts the return of unworn and unused items in their original condition within 21 days of order receipt, for exchange, credit note or refund.
Purchases made in store require a proof of purchase for exchange, and or to receive a credit note. Items must be returned within 14 days of purchase and be unworn, unused and in their original condition.
Bespoke and Custom pieces are final sale and cannot be returned for exchange or credit note.
In the rare event that a faulty item is received, please contact our Customer Service team who will assist you in finding a solution. hello@lucyfolk.com
If the item is deemed to have a manufacturing fault, a repair or replacement will be offered. A refund will be issued if we cannot repair or replace your item
All online orders and in store purchases require an original order number and/or receipt for proof of purchase.
Yes, change of mind shipping costs are the responsibility of the customer.
If the item received has a fault or needs repair, Lucy Folk will cover the cost of shipping.
Lucy Folk cannot take responsibility for duty reimbursement.
Yes, import and duty taxes may apply if you are shopping from outside of Australia. Import & duty charges are not included in your purchase and are the responsibility of the customer. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift. For further information about expected duty and taxes when importing to your country, please visit your relevant customs website.
Lucy Folk and or the Head of Jewellery Design, Craig Spark take commission appointments in the Melbourne and Sydney studios, or on location when travelling abroad. Appointments can also be arranged via remote communications.
To schedule a one-on-one appointment to commission your special bespoke piece, please email bespoke@lucyfolk.com.
Our customer service team are available Monday to Thursday, 9am to 4pm AEST via phone or email. Enquiries sent outside of this time will be responded to the following business day. Contact our team here.